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FAQ - Frequently Asked Questions

Screen protectors are available in different forms and qualities - as display foils, as flexible glass or as glass foils (hard glass or bulletproof glass). In order to answer the most important questions about screen protectors in a condensed form, we have summarized them as FAQ - Frequently Asked Questions. If you have any further questions, you easily can contact us.

Display protection guide

Frequently asked questions and their answers
 

Quality

How many protective films are in one package?

3-pack? 5-pack? 24-pack? How many sheets are in a package?

Due to the high quality of the protective films, only one film per display is delivered in the retail packaging. This means that if the device has two displays, two precisely fitting films of very high quality will also be delivered. The illustrated instructions for mounting the films on the display, as well as a wet and dry cleaning cloth for cleaning the display before starting the installation, are also included.

Neoxum relies on recyclable cardboard  and paper packaging that optimally protects the display protection films during transport. We place great importance on sustainability , and for this reason, we are also naturally affiliated with the Dual System, meaning we have already paid for the recycling of the packaging of the professional protective films and the films themselves. You can thus contribute the packaging to the paper cycle through general paper and cardboard collection points. Even after years of use, the best films will eventually wear out. You can then confidently contribute the films to plastic recycling. We consciously avoid annoying, environmentally harmful, and difficult-to-open plastic outer packaging.

If, as an industrial customer or manufacturer of devices, panels, or displays, you wish to have your own packaging in your corporate identity, then you are in the right place with us as a full-service manufacturer..

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Advantage of high-quality protective films – anti-reflective or clear

In addition to the efficient anti-reflection with an anti-reflective film from Neoxum, the display is also protected against mechanical, physical, and chemical influences. A crystal-clear Neoxum protective film without anti-glare coating is just as robust and durable but completely clear and transparent.

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Especially when the owner is considering selling the device again after a certain period or the end of the leasing term is approaching, the value of the device remains preserved. A device with scratches on the display is less desirable to buy or only at a significantly reduced price. In a leasing contract, significant deductions and additional payments may be required if the display or touchscreen has scratches or even cracks. The films are made from a special material that is both very durable and completely non-toxic. Beverage bottles made of plastic are made from the same basic material as the Neoxum protective film (PET – polyethylene terephthalate).

Diluted acids, diluted alkalis, fats, oils, solvents, and cleaning agents cannot harm Neoxum display protection films.* Detailed test reports and tests on Neoxum films can be found in the Download section. You can also find the datasheet in English, as well as the technical datasheet in German in the download section.

*no continuous load, own tests are recommended

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Kategorie: Quality

Adhesion / Adhesive Strength Neoxum Display Protection

Adhesive forces on surfaces

Neoxum display protection films and our OnScreen ® hybrid glass adhere purely through physical adhesion, meaning the films attach to the display using a kind of “suction cup at the nanometer level” without any use of glues or adhesives. When removing Neoxum display protection films or hybrid glass from the display, no residues remain on the display.

Physical Chemical Forces

Several factors play an important role in the adhesion of high-quality screen protectors to screen surfaces. Adhesion is a decisive phenomenon in the molecular range that arises from polar interactions at interfaces, in our case the interface between the display surface and the silicone adhesive layer of the display protector. In particular, so-called van der Waals bonds in the area of molecules of the display surface and molecules of the adhesion layer (the very thin silicone adhesive layer) are decisively responsible for the strong adhesion to smooth surfaces. The decisive condition of adhesion is the spatial proximity of the two surfaces. The silicone adhesion layer of the Neoxum display protection or surface protection is such that Neoxum display films, as well as the OnScreen Hybrid Glass adhere extremely well to numerous smooth materials, such as plastic, metal, but also glass. The adhesive film and the hybrid glass can be removed from all materials without leaving any residue.

Layer Structure Neoxum Protective FilmSchichtaufbau Schutzfolie

Layer construction OnScreen ® Hybrid Glass

Schichtaufbau OnScreen Hybridglas

Why is that 

Commercially available simple adhesive films usually have an adhesive layer made of acrylate adhesive or modified acrylate. This adhesive layer exerts much stronger physical bonds than the adhesive forces of the adhesive films. This type of acrylic adhesive film usually CANNOT be removed from displays without leaving residue after a few weeks or months of use.

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Quality first, quantity second

High quality industrial grade display protection

We are not talking about foils that are sold on various platforms for €2.95 for 12 pieces. In general, the question arises why you need 12 foils as a user. This can only mean that the quality of the cheap film is in the range of better cling film and has nothing to do with industrial and professional protection or an effective anti-reflection effect.

Screen protector for cell phone and smartphone

Screen protector for cell phone and smartphone

Neoxum anti-reflective and crystal clear films are made of special completely non-toxic or non-irritating polymer that meets industry standards. Manufactured in Germany according to DIN ISO 9001 quality standard.

We summarized the key features, as well as a technical data sheet, in the download area.

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Durability of Neoxum screen protector films

With normal usage intensity and stress, the film lasts for the lifetime of the device. If the film does get scratched under heavy use (only the film – not the device display!), the protective film can be easily replaced. The enormous durability and resistance, combined with the very high chemical resistance of the special plastic, ensure perfect protection and readability of the display. Neoxum display protection is extremely robust and protects displays of electronic devices from mechanical damage.

Apple IPhone protection

Apple IPhone protection

For many manufacturers and models, you can conveniently purchase the Neoxum screen protector online from our partner docda - Online Shop Displayschutz von Neoxum.

We are happy to provide you with well-known references upon request. References.

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Do I still have to cut the Neoxum screen protectors myself?

The screen protecting foils do not have to be cut to size yourself!  Both the anti-reflection AGS and the crystal-clear AS protective film are cut to fit precisely using state-of-the-art laser cutting equipment. Cutouts for camera lenses, microphones or speakers are taken into account as well as special corner radii or display shapes and dimensions. We cut your display protection foils as well as the hybrid glass to an accuracy of 0.1 mm, taking into account optimal mounting and all necessary edges, radii and recesses. Of course, we also manufacture special dimensions up to 3000 mm x 1000 mm (for example as privacy film or shatter protection film).

Cutouts for camera, microphone, sensors, outer contour

A modern touch display device with its sensor or microphone, but also a special sensor can do much more than just display an image. All these cut-outs, as well as the exact outer contour of the device display is taken into account with Neoxum products.

passgenauer Displayschutz

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Mounting of display films

Neoxum protective anti-glare, as well as ultra-clear display films are delivered with detailed and illustrated installation instructions. If you follow these instructions, the application is very simple and can be done by non-professionals without any problems. It is recommended that a second person helps with the application of a large display film (from about 22-24 inches display diagonal) (if you don't have any practice). A low-dust room is recommended for the installation.

Furthermore, one should allow some time (2-4 minutes).

Montage Displayfolie

Folienmontage

Installation video Neoxum screen protector

Applying a Neoxum screen protector is very easy. The most important step is cleaning the display beforehand. This removes fingerprints and dust. The installation of the screen protector itself is carried out according to the described principle:

  1. Place the film on the display to check the size and shape.
  2. Die Trägerfolie nach hinten unten wenige Zentimeter abziehen. Dabei darauf achten, dass die Silikon Haftfläche nicht nach oben zeigt. Es soll ja kein Staub auf die Silikon Haftfläche gelangen.
  3. Die Schutzfolie nun an einer Kante (wir empfehlen in der Regel die kurze Seite/Kante) auf das Display anlegen und darauf achten, dass die Kanten der klaren, antireflektierenden oder anti bakteriellen – anti viralen Displayfolie parallel zur Displaykante ausgerichtet ist
  4. Now bring the silicone adhesive layer into contact with the display surface and establish contact = adhesion.
  5. Carefully pull the backing film out towards the back and smooth it down with the other hand. Smooth from the inside out to remove air bubbles.
  6. Enclosed air bubbles can be easily smoothed outwards, as shown in the video.

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Technical information

How many protective films are in one package?

3-pack? 5-pack? 24-pack? How many sheets are in a package?

Due to the high quality of the protective films, only one film per display is delivered in the retail packaging. This means that if the device has two displays, two precisely fitting films of very high quality will also be delivered. The illustrated instructions for mounting the films on the display, as well as a wet and dry cleaning cloth for cleaning the display before starting the installation, are also included.

Neoxum relies on recyclable cardboard  and paper packaging that optimally protects the display protection films during transport. We place great importance on sustainability , and for this reason, we are also naturally affiliated with the Dual System, meaning we have already paid for the recycling of the packaging of the professional protective films and the films themselves. You can thus contribute the packaging to the paper cycle through general paper and cardboard collection points. Even after years of use, the best films will eventually wear out. You can then confidently contribute the films to plastic recycling. We consciously avoid annoying, environmentally harmful, and difficult-to-open plastic outer packaging.

If, as an industrial customer or manufacturer of devices, panels, or displays, you wish to have your own packaging in your corporate identity, then you are in the right place with us as a full-service manufacturer..

Share these contact details
relevant for 
Screen protecion film

Adhesion / Adhesive Strength Neoxum Display Protection

Adhesive forces on surfaces

Neoxum display protection films and our OnScreen ® hybrid glass adhere purely through physical adhesion, meaning the films attach to the display using a kind of “suction cup at the nanometer level” without any use of glues or adhesives. When removing Neoxum display protection films or hybrid glass from the display, no residues remain on the display.

Physical Chemical Forces

Several factors play an important role in the adhesion of high-quality screen protectors to screen surfaces. Adhesion is a decisive phenomenon in the molecular range that arises from polar interactions at interfaces, in our case the interface between the display surface and the silicone adhesive layer of the display protector. In particular, so-called van der Waals bonds in the area of molecules of the display surface and molecules of the adhesion layer (the very thin silicone adhesive layer) are decisively responsible for the strong adhesion to smooth surfaces. The decisive condition of adhesion is the spatial proximity of the two surfaces. The silicone adhesion layer of the Neoxum display protection or surface protection is such that Neoxum display films, as well as the OnScreen Hybrid Glass adhere extremely well to numerous smooth materials, such as plastic, metal, but also glass. The adhesive film and the hybrid glass can be removed from all materials without leaving any residue.

Layer Structure Neoxum Protective FilmSchichtaufbau Schutzfolie

Layer construction OnScreen ® Hybrid Glass

Schichtaufbau OnScreen Hybridglas

Why is that 

Commercially available simple adhesive films usually have an adhesive layer made of acrylate adhesive or modified acrylate. This adhesive layer exerts much stronger physical bonds than the adhesive forces of the adhesive films. This type of acrylic adhesive film usually CANNOT be removed from displays without leaving residue after a few weeks or months of use.

Share these contact details
relevant for 
Screen protecion film

Mounting of display films

Neoxum protective anti-glare, as well as ultra-clear display films are delivered with detailed and illustrated installation instructions. If you follow these instructions, the application is very simple and can be done by non-professionals without any problems. It is recommended that a second person helps with the application of a large display film (from about 22-24 inches display diagonal) (if you don't have any practice). A low-dust room is recommended for the installation.

Furthermore, one should allow some time (2-4 minutes).

Montage Displayfolie

Folienmontage

Installation video Neoxum screen protector

Applying a Neoxum screen protector is very easy. The most important step is cleaning the display beforehand. This removes fingerprints and dust. The installation of the screen protector itself is carried out according to the described principle:

  1. Place the film on the display to check the size and shape.
  2. Die Trägerfolie nach hinten unten wenige Zentimeter abziehen. Dabei darauf achten, dass die Silikon Haftfläche nicht nach oben zeigt. Es soll ja kein Staub auf die Silikon Haftfläche gelangen.
  3. Die Schutzfolie nun an einer Kante (wir empfehlen in der Regel die kurze Seite/Kante) auf das Display anlegen und darauf achten, dass die Kanten der klaren, antireflektierenden oder anti bakteriellen – anti viralen Displayfolie parallel zur Displaykante ausgerichtet ist
  4. Now bring the silicone adhesive layer into contact with the display surface and establish contact = adhesion.
  5. Carefully pull the backing film out towards the back and smooth it down with the other hand. Smooth from the inside out to remove air bubbles.
  6. Enclosed air bubbles can be easily smoothed outwards, as shown in the video.

Share these contact details
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Screen protecion film