Principles of quality management
The corporate policy is the basis of our actions. The successful management and operation of an organization requires that it is systematically and clearly directed and managed. The road to success is the active element - the management system - which is geared towards continuous performance improvement by taking into account the requirements of all interested parties.
The organisation works in a customer-oriented manner and therefore understands current and future customer requirements, especially their needs, through its presence at the customer's premises (customer telephone calls, customer visits, trade fair visits by customers, etc.). A professional handling, from the analysis of customer requirements (problem solving) to services, such as the assembly of display foils and hybrid glass (glass protection foil), is the declared goal. Customer expectations should not only be fulfilled, but every inquiry should try to exceed them, e.g. by extremely short response times to inquiries, very fast processing of projects and sample requests, proactive sending of information material, such as data sheets, test reports, etc. or by proactive, forward-looking analysis of customer requirements, e.g. in the case of framework agreements.
The declared aim is to create customer benefit through products and services:
- Increase of the customer product life cycle through professional surface and display protection
- Increasing the sales opportunities of customer products at their customers by adding useful products (surface and display protection) and services (e.g. ODM production, assembly) of our customers for their customers
- Increasing the readability of displays under difficult light or climatic conditions (e.g. anti-frost coatings, extremely stable hybrid glass or anti-reflection coating)
A modern and agile management of the organisation is responsible for the internal and external orientation of the company. It creates the conditions for employees to be able to work with commitment to achieve the organisation's goals.
Involvement of all persons
The involvement of all employees of the company at all organisational levels is an essential prerequisite for economic success and the continuous development of the company.
Process oriented approach
Our quality management is essentially geared to the design of the company's own processes. The orientation of processes to customer requirements is an essential basis for a positive operating result. We promote the awareness of our employees to pursue process orientation.
The company policy is available at any time and for every employee in the web-based quality management system. Interested parties can be provided with the current version of the company policy in printed form at any time.
System-oriented management approach
Recognising, understanding, guiding and directing interrelated processes as a system contributes to the effectiveness and efficiency of the organisation. The company's processes are clearly structured and are supported by intelligent selection of user-friendly and modern software-based systems.
The continuous improvement of the overall performance of the organisation is a permanent goal of the organisation. Clearly important processes are constantly monitored and evaluated using key figures.
A factual approach to decision making
Effective decisions are based on the objective analysis of information and data.
Supplier relations for mutual benefit
An organisation and its suppliers are interdependent. Mutually beneficial relationships increase the value added on both sides. Clear rules exist for the procurement process.
Sustainable management and environmental protection
The Environmental protection is an important part of our corporate policy.
The direct responsibility of the management ensures that the quality management system can achieve its intended results. Undesirable effects are prevented if possible or at least reduced to a minimum. Errors in the system are systematically investigated with the aim of achieving continuous improvement of the management system. The management undertakes to fulfil all requirements to which it is subject from a legal and normative point of view or which it has imposed on itself.
Dealing with opportunities and risks
The management undertakes to plan measures for dealing with opportunities and risks in a targeted manner. It initiates the necessary activities for integration into the management system and ensures that they are implemented. The planning includes the way in which the effectiveness of these measures is evaluated.
Our Quality certificateissued by DEKRA, can be downloaded from our website.