Quality management principles

The company policy is the basis of our actions. The successful management and operation of an organization requires that it be guided and directed in a systematic and clear manner. The path to success is the active element - the management system - which is aimed at continuous performance improvement by taking into account the requirements of all interested parties.

Customer focus

The organization works customer-oriented and understands by presence at the customer (customer telephone calls, customer visits, fair visits of customers, etc.) thus present and future requirements of the customers, in particular their requirements. A professional approach, from the analysis of customer requirements (problem solving) to the delivery of services, such as the installation of display films and hybrid glass (glass protection film), is the declared goal. Customer expectations should not only be fulfilled, but an attempt should be made to exceed them with every inquiry, e.g. by extremely short response times to inquiries, very fast processing of projects and sample inquiries, proactive sending of information materials, such as data sheets, test reports, etc., or by anticipatory proactive customer needs analysis for e.g. framework agreements.

Customer benefits

The declared aim is to create customer benefits with products and services:

1. Increase customer product life cycle through professional surface and display protection
2. Increasing the sales opportunities of customer products for their customers by adding useful products (surface and display protection) and service (e.g. ODM production, assembly) provided by our customers to their customers
3. Increased readability of displays under difficult light or climatic conditions (e.g. anti-frost coatings, extremely stable hybrid glass or anti-reflective coating)

Leadership

A modern and agile leadership of the organization is responsible for the internal and external orientation of the company. It creates the conditions for employees to be committed in achieving the organization's goals.

Inclusion of all persons

The integration of all employees of the company at all organizational levels is an essential prerequisite for economic success and continuous further development of the company.

Process oriented approach

Our quality management is mainly focused on the design of the company's own processes. The orientation of processes to customer requirements represents an essential fundament for a positive operational result. We promote awareness among our employees to pursue process orientation.

Publicity

The company policy can be accessed at any time and by any employee in the web-based quality management system. Interested parties can be provided with the latest version of the company policy in printed form at any time.

System-oriented management approach

Recognizing, understanding, guiding and directing interrelated processes as a system contribute to the effectiveness and efficiency of the organization. The company's processes are clearly structured and supported by intelligent selection of user-friendly and modern software-based systems.

Continuous improvement

The continuous improvement of the overall performance of the organization represents a constant goal of the organization. In this context, evidently important processes are constantly monitored and evaluated via key figures.

Management by objectives

To make effective decisions, we rely on objective analysis of information and data.

Supplier relationships for mutual benefit

An organization and its suppliers are interdependent. Mutually beneficial relationships increase value creation on both sides. Clear rules exist for the procurement process.

Sustainable management and environmental protection

Environmental protection is an important part of our corporate policy.

Management responsibility

The management's direct responsibility ensures that the quality management system can achieve its intended results. Undesirable effects are prevented as far as possible or at least reduced to a minimum. Errors in the system are systematically investigated with the aim of achieving continuous improvement of the management system. Management is committed to fulfill all requirements to which it is subject from a legal and normative point of view or which it has imposed on itself.

Dealing with opportunities and risks

The management is committed to systematically planning measures to deal with opportunities and risks. It initiates the necessary activities for integration into the management system and ensures their implementation. Planning includes the way in which the effectiveness of these measures is evaluated.

Certificate of quality

Our certificate of qualityt, issued by DEKRA, can be downloaded from our website.